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Privacy Policy

Last updated: February 21, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

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Fresh Start Healthy Meals, Inc ("we," "us," or "our") respects your privacy and is committed to protecting your personal information.

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Non-sharing Clause: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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All text messaging originator opt-in data and consent records are kept strictly confidential and used only for the purposes described in this policy.

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1. Information We Collect

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Personal Information

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When you submit a contact form on our website, we may collect:

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  • First Name

  • Last Name

  • Phone Number

  • Email Address

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SMS Consent & Communication Records

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If you provide your phone number and select the SMS consent checkbox, we also collect:

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  • Confirmation that you agreed to receive SMS messages

  • Opt-in method (website form submission)

  • Timestamp of submission

  • IP address at time of submission

  • Message delivery records

  • Opt-out requests (if applicable)

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Non-Personal Information

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We may automatically collect:

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  • IP address

  • Browser type

  • Device type

  • Website usage data

  • Cookies and analytics data

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Communication Records

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We maintain records of:

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  • Inquiry submissions

  • Email communications

  • SMS communications (if opted in)

  • Customer service interactions

  • Consent updates

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2. How We Use Your Information

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We use the information you provide to:

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  • Respond to your inquiry

  • Provide meal program information

  • Schedule consultations

  • Send appointment reminders

  • Provide service-related updates

  • Communicate regarding our services

  • Maintain communication preference records

  • Improve website functionality

  • Ensure security and prevent fraud

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We do not use your information for purposes unrelated to your inquiry or our services.

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3. SMS Messaging & Compliance

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Text Message Program Terms & Conditions

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By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

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Opt-In & Consent:

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  • You will only receive messages if you have explicitly opted in

  • We maintain timestamped records of all opt-in actions

  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

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Opt-Out Instructions:

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  • You can cancel SMS notifications at any time by replying "STOP"

  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in

  • All opt-out requests are processed immediately

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Message Frequency & Content:

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  • Message frequency varies based on your interactions with our business

  • Messages will be directly related to the services you have requested

  • We do not send promotional content without specific consent

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Help & Support:

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Carrier Information:

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  • Standard message and data rates may apply

  • Carriers are not liable for delayed or undelivered messages

  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

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SMS Data Protection Statement

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No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

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4. Information Sharing & Disclosure

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We do not sell, rent, or trade personal information. We may share information with:

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Service Providers:

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  • Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)

  • SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive

  • All service providers are contractually obligated to maintain confidentiality and security

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Legal Compliance:

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  • If required by law, legal process, or to protect our rights

  • In response to valid law enforcement requests or court orders

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Business Transfers:

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  • In case of mergers, acquisitions, or sale of assets

  • In such cases, your data remains protected under the terms of this policy

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All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

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5. Data Security

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We implement and maintain reasonable security measures to protect your personal information:

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  • Encryption of sensitive data in transit and at rest

  • Secure access controls and authentication mechanisms

  • Regular security assessments and updates

  • Employee training on data protection

  • Breach notification protocols in accordance with applicable laws

  • Secure backup systems and disaster recovery procedures

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Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

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6. Cookies & Tracking Technologies

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We use cookies and similar technologies to:

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  • Analyze site traffic and user behavior

  • Remember your preferences

  • Improve website functionality and user experience

  • Measure the effectiveness of our services

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You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

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7. Your Rights & Choices

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You have the right to:

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  • Access, update, or delete your personal information

  • Opt-out of marketing emails by clicking "unsubscribe" in our emails

  • Opt-out of SMS messages by replying "STOP"

  • Request information on how we process your data

  • Withdraw consent at any time for future communications

  • Lodge a complaint with a supervisory authority if you believe your rights have been violated

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To exercise these rights, please contact us using the information in Section 10.

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8. Third-Party Links

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Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Fresh Start Healthy Meals, Inc.

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9. Changes to This Privacy Policy

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We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

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10. Contact Information

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If you have questions about this Privacy Policy or how your information is handled, contact us at:

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Fresh Start Healthy Meals, Inc
Phone: (818) 797-5881
Email: customerservice@fshealthymeals.com

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By using our website and services, you consent to this Privacy Policy.

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